Refunds/Returns Policy

Thank you for choosing AL-HAQ THOBES. We're dedicated to your satisfaction and have outlined our return and exchange policy for your convenience.

CUSTOMERS ARE RESPONSIBLE FOR THE POSTAGE COSTS ASSOCIATED WITH RETURNS/EXCHANGES

Eligibility

1. You have 7 days from the delivery date to request a return or exchange.

2. Items must be unused, unworn, and in their original packaging.

3. Personalized or custom-made items may not be eligible.

Process

1. Simply login to the “My Accounts” page and click “Request Return” or contact us at support@alhaqthobes.com within the 7-day window to initiate a return or exchange.

2. Wait for the return to be accepted

3. Send a Picture of the postage receipt to support@alhaqthobes.com

4. Ship the item back to us at

100 Beresford Road

Manchester

M13 0TB

PLEASE ENSURE PACKING SLIP IS INCLUDED

Refunds

1. Once we receive and inspect your return, we'll notify you of approval or rejection.

2. Approved refunds will be processed to your original payment method.

Exchanges

1. For size, colour, or style exchanges, we'll ship the new item upon receiving the original.

Non-Refundable

1. Gift cards are non-refundable.

Damaged Items

Contact

All customers MUST pay for all return labels

For questions, reach out to our customer service at support@alhaqthobes.com or contact us via Instagram @Alhaqthobes

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